This policy applies to orders delivered within our available shipping zones in South Africa.

We take great care to ensure your dog and cat food is packed and delivered as safely and efficiently as possible. Because some of our products are raw or frozen, delivery conditions may vary depending on your area and the size of your order.

Order Processing

• Orders are processed after payment has been received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Delivery time may vary depending on your location and the shipping method selected at checkout.

Shipping Zones

Shipping rates and delivery options are based on the delivery area selected at checkout.

Eastern Cape

For customers in the Eastern Cape, the following delivery options may apply depending on the delivery address:

• Flat rate delivery in Gqeberha / Port Elizabeth
• Flat rate delivery outside Gqeberha / Port Elizabeth
• Local pickup

Garden Route

For customers in the Garden Route, shipping is based on order weight and available promotions. Delivery options may include:

• Delivery for orders 30kg or less
• Delivery for orders more than 30kg
• Free shipping where applicable

Shipping Costs

• Shipping fees are calculated according to the customer’s delivery zone and, where applicable, the weight of the order.
• Any available free shipping option will be shown at checkout if the order qualifies.
• Shipping charges will be displayed before payment is completed.

Raw and Frozen Food Deliveries

Due to the nature of raw and frozen pet food products:

• Orders must be delivered as quickly as possible to help maintain product quality.
• Customers must ensure that someone is available to receive the order at the delivery address.
• We cannot take responsibility for spoilage or compromised product condition if delivery is delayed because no one is available to accept the order.

Delivery Information

• Please make sure your delivery address and contact details are correct when placing your order.
• Incorrect address details may result in delays or additional delivery charges.
• Delivery times are estimates and may be affected by courier schedules, weather conditions, public holidays, and other factors outside our control.

Local Pickup

Where local pickup is available, customers may choose this option at checkout. Pickup details and collection instructions will be communicated once the order is ready.

Delays

While we do our best to ensure timely delivery, delays can occasionally happen. If your order is delayed, we will assist where possible with updates and tracking information.

Contact Us

LoveDogs & Company
Shop 4, 9th Avenue Shopping Centre, Walmer, Gqeberha
066 047 6108
info@lovedogs.co.za