REFUND POLICY – LOVEDOGS RAW

This policy applies to all purchases made through LoveDogs & Company in South Africa.

At LoveDogs, we take great care in delivering high-quality food and products for your dogs and cats. Due to the nature of some of our products, certain return conditions apply.

Raw & Frozen Food Products

Due to strict cold chain requirements and food safety regulations, raw and frozen food products cannot be returned or refunded once delivered.

We recommend checking your order carefully upon delivery.

Non-Perishable Products (Dry Food, Treats, Accessories)

We accept returns on non-perishable items within 30 days of purchase, provided that:

  • The item is unused
  • The item is in its original packaging
  • The product is in resellable condition

Items Not Eligible for Return

The following items cannot be returned:

  • Raw or frozen pet food
  • Opened or used food products
  • Personalised or special-order items
  • Products not in original condition

Faulty, Damaged or Incorrect Items

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 7 days of delivery.

We will:

  • Arrange a replacement or
  • Issue a full refund

In these cases, return shipping costs will be covered by LoveDogs.

How to Request a Return

To initiate a return:

  1. Email us at info@lovedogs.co.za
  2. Include your order number and reason for return
  3. Wait for return approval and instructions
  4. Send the item back to our provided address

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Shipping Costs

  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer
  • Exception: If the item is faulty or incorrect, we will cover return shipping

Contact Details

LoveDogs & Company
📍 Shop 4, 9th Avenue Shopping Centre, Walmer, Gqeberha
📞 066 047 6108
📧 info@lovedogs.co.za