Privacy Policy

Last updated: 1 March 2026

This Privacy Policy describes how your personal information is collected, used, and protected when you visit or make a purchase from LoveDogs & Company (“we”, “us”, or “our”) through our website.

We are committed to protecting your privacy in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

Information We Collect

When you visit our website, we may collect the following information:

Device Information

Automatically collected data such as:

  • IP address
  • Browser type
  • Time zone
  • Pages viewed
  • Referring websites

This helps us improve our website and user experience.

Order Information

When you place an order, we collect:

  • Name and surname
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details

This information is required to process and deliver your order.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you regarding your orders
  • Provide customer support
  • Prevent fraud and ensure security
  • Improve our website and services
  • Send marketing communication (only if you have opted in)

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Analyse website traffic
  • Measure the effectiveness of our advertising

These may include:

  • Google Analytics
  • Google Ads tracking
  • Social media pixels (e.g. Facebook/Instagram)

You can disable cookies in your browser settings.

Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting and analytics providers (e.g. WooCommerce, Google Analytics)

These parties only receive the information necessary to perform their services.

Data Protection

We take reasonable steps to protect your personal information from:

  • Loss
  • Misuse
  • Unauthorised access

However, no online system is completely secure.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes

Your Rights (POPIA)

As a South African customer, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing of your data
  • Withdraw consent for marketing

To exercise these rights, contact us at the details below.

Minors

Our website is not intended for individuals under the age of 18.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

📍 Contact Us

LoveDogs & Company
📍 Shop 4, 9th Avenue Shopping Centre, Walmer, Gqeberha
📞 066 047 6108
📧 info@lovedogs.co.za